How should I remove and store electrodes?
Turn off the TENS unit before removing the electrodes.
Do not peel off by pulling on the electrode wire as this can break the wire.
Electrodes are water-based and may dry out.
Between uses they should be stored on the plastic shield in their re-sealable bag and kept in a cool place out of direct sunlight.
If the electrode gel becomes dry, either spray the gel side with a fine mist of water, or apply a drop of water to the gel side and spread around with fingertip. Leave the electrode for about 10 minutes until it recovers its tackiness.
If the electrode gel becomes too soft and sticky, place the electrode in a refrigerator for a few hours, sticky side up.
The life of an electrode varies depending on skin conditions and skin preparation.
Electrodes should last about 30 applications. Once tackiness is lost and no longer recoverable you should replace the electrodes.
If your TENS machine is not working properly the problem is often due to the battery or the leads.
Are the batteries new? Are they installed correctly?
Are all contacts touching?
Are the contacts clean of corrosion?
Are the lead wires properly connected at both ends?
Have you applied both electrodes (per lead wire) to ensure a complete circuit?
If the above review has failed to resolve your problem, call our customer service team on +44 (0)1372 723 434 or contact your local dealer for advice (details can usually be found on the rear page of your user manual or on the product packaging).