Shopping Bag
Free Royal Mail 2nd Class Delivery on all orders
Free Royal Mail 2nd Class Delivery on all orders
Free Royal Mail 2nd Class Delivery on all orders

Statement for Our Customers in China

Statement for Our Customers in China

近期,有很多中国的客户来到Tenscare的官方网站验证所买产品的真实性,我们发现大量的非授权产品(无法确定是否是新品和质保期产品),在中国的“Taobao”购物平台以及其他购物平台出现,由于产品质量和售后无法保障,很多消费者不能真正享受到Tenscare带来的真正好处,严重侵害了消费者的权益和Tenscare的品牌形象。

Recently, many Chinese customers have contacted us to verify the authenticity of the products they purchased. We discovered a large number of unauthorized products have emerged on “Taobao” and other online shopping platforms in China. Products that have not been sold by an authorized dealer may not be authentic or have a valid warranty.

 

鉴于此,我们正式声明:

In view of this, we formally declare:

 

  1. 我们正在与“Taobao”网进行交涉,要求下架这些非授权商品,并且我们保留对这些商家追究滥用“Tenscare”品牌及相关产品形象的法律责任。

1. We are negotiating with the “Taobao” to request the removal of these unauthorized products, and we reserve the legal responsibility for those merchants to abuse the “Tenscare” brand and related product image.

 

  1. 为确保了让消费者可以购买到真正的有效的Tenscare产品,我们将中国代理商的信息及授权店铺标注如下,希望保障消费者利益。

2. In order to ensure that consumers can purchase genuine and effective Tenscare products, we will label the information and authorized stores of our Chinese agency as follows, hoping to protect the interests of consumers.

 

授权店铺链接:

Authorized store links below:

https://tenscare.tmall.hk

https://yierwei.tmall.com

https://pendikangfu.taobao.com

https://www.xiaohongshu.com/vendor/5a44a1dc2ba68e188bc4b5ea

 

谢谢各位消费者选择Tenscare,我们的产品和服务会给你真正好的体验。

Thank you for choosing Tenscare, we hope that you have a fantastic experience with our products.

Most Recommended

Most Recommended

Most Recommended

Most Recommended

Most Recommended

Liquid error: Error in tag 'section' - 'anmegamenu-vert-1' is not a valid section type
Liquid error: Error in tag 'section' - 'anmegamenu-vert-2' is not a valid section type
Liquid error: Error in tag 'section' - 'anmegamenu-vert-3' is not a valid section type
Liquid error: Error in tag 'section' - 'anmegamenu-vert-4' is not a valid section type
Liquid error: Error in tag 'section' - 'anmegamenu-vert-5' is not a valid section type
Liquid error: Error in tag 'section' - 'anmegamenu-vert-6' is not a valid section type
Liquid error: Error in tag 'section' - 'anmegamenu-vert-7' is not a valid section type
Liquid error: Error in tag 'section' - 'anmegamenu-vert-8' is not a valid section type
Liquid error: Error in tag 'section' - 'anmegamenu-vert-9' is not a valid section type
Liquid error: Error in tag 'section' - 'anmegamenu-vert-10' is not a valid section type

This is a cookie agreement request — you can customize it or disable on the backoffice. Cookies help us to provide you the best experience using our website.

Client service

Have a question?
You may contact us!

OUR CONTACTS:
+44 (0) 137 272 3434
Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm
27 Oak Street, Tenafly, US, 07670
Delivery:

Free delivery on all orders in the UK

PAYMENTS:

Credit Card: Visa, MasterCard, Maestro, American Express

RETUN POLICY:

You can return any item purchased within 16 days of the delivery date

Do you like any template? Apply its settings to your store — just select the template you like and press the «Apply» button of the desirable one. Templates can be switched at any time.
Applying a new template overrides the settings. Press «Copy» and paste it into any text file to save your current settings.

Export

Import

Import

Newsletter

Be the first to receive special offers, hear about our exclusive news and new product launches. We give 10% off your first order to every new subscriber. Join the TensCare family today.

*By subscribing you agree to receive daily emails featuring news, promotional material and shopping offers from TensCare. You can change your preferences and unsubscribe at any time by clicking on the unsubscribe option in the email itself or in the email preference centre. Alternatively, press ESC or refresh the page to go directly to the site. View our Privacy & Cookie Policy here.