Termini e condizioni del servizio

TENSCARE LTD:  TERMS & CONDITIONS OF BUSINESS

1. Applicability
By ordering goods and/or services from us you are deemed by us to have knowledge of and to have accepted that, except insofar as they are varied in writing by a director of Tenscare, these express Terms and Conditions will (a) apply, and (b) prevail, if applicable, over your terms, conditions and stipulations.

2. Ownership of Goods – Title & Risk
We remain sole and absolute owner of the goods and Title to them remains with us until our account has been settled in full, but Risk in the goods passes to you upon dispatch – see 3, 4 and 5 below.  Title does not pass by reason of our delivery of the goods or your acceptance of the same.

3. Loss & Damage
Please examine the goods upon receipt and advise us within seven days of any damage or deviation from the order you placed with us.   We cannot accept a claim once seven days has passed as after this date the goods in question shall be deemed to be of merchantable quality and in accordance with your requirements, and you shall be bound to pay for the same.

4. Refunds
Please refer to our Refund Policy

5. VAT Exemption (UK ONLY)
Please refer to our VAT Relief Information

6. Payment Terms
Prices are quoted inclusive of VAT unless otherwise stated.  Unless otherwise agreed in writing payment for goods together with applicable taxes is due, with time strictly of the essence, upon the earlier of (a) one calendar month from delivery; or (b) the expiry of a Trial evaluation period.

7. Late Payment - Interest Charges & Other Remedies
If payment is not made on or by the due date we will be entitled without further notice each month or part thereof to charge you interest on the overdue amount at the greater of 2% or £10, without prejudice to any other remedy which we may have.

8. Guarantee
Unless a different period is declared, all goods are guaranteed for two years from invoice date, or delivery if later, unless our account was not settled when it was due, in which case the goods are only guaranteed for three months.

9. Credit Card Payments
If you are a Mail Order customer your credit card will be debited at the point of order.   Should any item amongst these be On Trial and the subject of a deposit, only the deposit will be debited upon dispatch. The balance will only be debited (a) if you advise us that the Trial was satisfactory, or (b) if you fail to return the item upon or before the expiry of the Trial period, as we will take this to mean that you wish to retain and pay for it.

10. Returning Goods
You are responsible:

10.1 for the cost of returning anything to us; and

10.2 for any damage or loss to the goods until we receive them.

We therefore recommend that goods to be returned by mail are sent by Registered Post, a Royal Mail service offering full compensation and guaranteed delivery.  Recorded Delivery is a cheaper option but we do not recommend this as compensation is limited and delivery is not guaranteed. In any event, you should ask for a free-of-charge “Certificate of Posting” and keep this for a minimum of three months.

11. Patents, Registered Designs, Copyrights & Trademarks
Regardless of whether or not our products and designs are protected by patent, registration, copyright, trademark or other legal device you agree that except with our prior written permission you will not:

11.1 imitate;

11.2 copy; and/or

11.3 derive commercial advantage from our products or designs or from any characteristic, aspect, feature, part and/or property of our products or designs.

12. Third party accessories
Our stimulators are only CE approved for use with our lead wires and our electrodes.  We do not permit our stimulators to be used with lead wires and/or electrodes supplied by third parties even if CE approved, and you agree not to use third party accessories.

13. Intended Purpose of Use
Our stimulators are for your personal use or for commercial resale through a distribution channel where the end users purchase the units.  You agree not to hire out our stimulators, nor to supply them along a distribution channel where the end users hire rather than purchase the units.  

14. No Waiver
A failure by us at any time or for any period to enforce any one or more of the Terms and Conditions shall not be a waiver of the right to enforce such Terms and Conditions on a future occasion.

15. Headings and Singularities/Pluralities
The headings used in these Terms & Conditions are for convenience only and have no legal effect.  Singulars and Plurals are interchangeable as circumstances require.

16. Governing Law & Jurisdiction
All matters arising out of the relationship between you and us shall be interpreted or construed in accordance with English Law and you and we agree to submit to the jurisdiction of the English courts.

17. The success of TENS is neither guaranteed or implied.

18. The TENS unit will be supplied to the best of our ability in perfect working order ready for use. All  rental units are tested immediately prior to dispatch. However the liability of TensCare Ltd shall not exceed the hire charge.

19. Only one price discount offer at a time will apply. Customers using an NHS discount code are not entitled to additional discounts.

Last Update: 22.11.22

 

WEEE Waste Disposal

One of the provisions of the European Directive 2002/96/CE is that anything electrical or electronic should not be treated as domestic waste and simply thrown away. To remind you of this Directive all affected products are now being marked with a crossed-out wheelie bin symbol, as depicted below.

 

To comply with the Directive you can return your old electrotherapy unit to us for disposal. Simply place the unit into a padded bag or envelope, and post the unit back to us using the following address:

TensCare Ltd,
9 Blenheim Road,
Longmead Business Park,
Epsom, Surrey,
KT19 9BE

Upon receipt we will send your old device for components recovery and recycling to help to conserve the world’s resources and minimise any adverse effects on the environment.

Alternatively, you can find your nearest WEEE compliant waste disposal site here: http://www.recycle-more.co.uk/

Or learn more about the WEEE scheme here.