Shopping Bag
Free Royal Mail 2nd Class Delivery on all orders
Free Royal Mail 2nd Class Delivery on all orders
Free Royal Mail 2nd Class Delivery on all orders

Warranty Policy

This warranty refers to the unit only. It does not cover, electrode pads, battery, or the lead wires.


PRODUCT WARRANTY INFORMATION


This product is warranted to be free from manufacturing defects for 2 years from date of purchase.


This warranty is void if the product is modified or altered, is subject to misuse or abuse; damaged in transit; lack of responsible care; is dropped; if incorrect battery has been fitted; if the unit has been immersed in water; if damage occurs by reason of failure to follow the written instruction booklet enclosed; or if product repairs are carried out without authority from TensCare Ltd.


We will repair, or at our option replace free of charge, any parts necessary to correct material or workmanship, or replace the entire unit and return to you during the period of the warranty. Otherwise, we will quote for any repair which will be carried out on acceptance of our quotation. The benefits conferred by this warranty are in addition to all other rights and remedies in respect of the product, which the consumer has under the Consumer Protection Act 1987.


Our goods come with guarantees that cannot be excluded under the UK consumer Law. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.


If necessary, we will provide circuit diagrams, component part lists or other information that will assist authorized service personnel to repair the device.


Before you send your unit for service


Before sending in your unit for service, please take a few minutes to do the following:


Read your manual and make sure you follow all the instructions.


Returning your unit for service


Should repair be needed within the warranty period, enclose the tear off section of the warranty card and your proof of purchase receipt. Please ensure all relevant details are completed before sending your unit in for service. Please ensure your contact details are still current and include a brief description of the problem you are experiencing together with your purchase receipt.


For hygiene reasons, please do not include used probe or electrode pads. Send only the unit and the lead wire.


Please return the unit and warranty card to:

TensCare Ltd
PainAway House,
9 Blenheim Road,
Longmead Business Park,
Epsom, Surrey
KT19 9BE, UK

 


Should you require any further information please do not hesitate to contact us by calling our number: +44 (0) 1372 723 434.

Most Recommended

Most Recommended

Most Recommended

Most Recommended

Most Recommended

Liquid error: Error in tag 'section' - 'anmegamenu-vert-1' is not a valid section type
Liquid error: Error in tag 'section' - 'anmegamenu-vert-2' is not a valid section type
Liquid error: Error in tag 'section' - 'anmegamenu-vert-3' is not a valid section type
Liquid error: Error in tag 'section' - 'anmegamenu-vert-4' is not a valid section type
Liquid error: Error in tag 'section' - 'anmegamenu-vert-5' is not a valid section type
Liquid error: Error in tag 'section' - 'anmegamenu-vert-6' is not a valid section type
Liquid error: Error in tag 'section' - 'anmegamenu-vert-7' is not a valid section type
Liquid error: Error in tag 'section' - 'anmegamenu-vert-8' is not a valid section type
Liquid error: Error in tag 'section' - 'anmegamenu-vert-9' is not a valid section type
Liquid error: Error in tag 'section' - 'anmegamenu-vert-10' is not a valid section type

This is a cookie agreement request — you can customize it or disable on the backoffice. Cookies help us to provide you the best experience using our website.

Client service

Have a question?
You may contact us!

OUR CONTACTS:
+44 (0) 137 272 3434
Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm
27 Oak Street, Tenafly, US, 07670
Delivery:

Free delivery on all orders in the UK

PAYMENTS:

Credit Card: Visa, MasterCard, Maestro, American Express

RETUN POLICY:

You can return any item purchased within 16 days of the delivery date

Do you like any template? Apply its settings to your store — just select the template you like and press the «Apply» button of the desirable one. Templates can be switched at any time.
Applying a new template overrides the settings. Press «Copy» and paste it into any text file to save your current settings.

Export

Import

Import

Newsletter

Be the first to receive special offers, hear about our exclusive news and new product launches. We give 10% off your first order to every new subscriber. Join the TensCare family today.

*By subscribing you agree to receive daily emails featuring news, promotional material and shopping offers from TensCare. You can change your preferences and unsubscribe at any time by clicking on the unsubscribe option in the email itself or in the email preference centre. Alternatively, press ESC or refresh the page to go directly to the site. View our Privacy & Cookie Policy here.